Not quite right for your home? You can request a return within 30 days of receiving your order. Email us and we’ll walk you through it.
Start with an email
Contact [email protected] with your order number and the item you want to return. If it arrived damaged, faulty, or incorrect, include photos so we can help. We review return requests within 2 days.
Our customer service team will email you the current overseas return address and shipping instructions. Please contact us before sending anything back. The company address is not the return warehouse.
Getting your item ready
For a change-of-mind return, keep the item unused, complete, and in the condition you received it, with its parts and accessories. Pack it securely, preferably in the original packaging. This condition does not prevent you from reporting a product that arrived faulty or damaged.
Who pays return shipping?
You pay return shipping for a change of mind or other non-quality reason. If the product has a quality problem, we cover the return shipping cost. Contact us first so we can arrange the shipping method or explain reimbursement before you pay.
When will I get my refund?
After the returned item arrives, we review it within 2 days and email you the result. Once approved, we process your refund within 5 days to your original payment method. Your bank or payment provider may need additional time to display the credit.
Damaged items or order changes
If something arrives damaged, faulty, or different from your order, let us know as soon as you can. We’ll help arrange an appropriate return, replacement, or refund. To cancel or change an order, email us promptly. If it has already shipped, the return process applies.
Who runs ROTHVENA?
ROTHVENA is operated by Beijing Yinping Weiye Trading Co., Ltd. Legal representative: Song Liping.
Registered and operating address: No. 92, Second Street, Chaomidian Village, Yancun Town, Fangshan District, Beijing 102412, China.
Email: [email protected]
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time; PST/PDT).
This is our business address. For a return, email us first for the current overseas return address.