Need help choosing a piece for your home, checking a delivery, or starting a return? Send us an email.
Email us
For an existing order, include your order number and the email address used at checkout. For a product question, send the product name or link and tell us what you’d like to know.
Customer service hours
Monday–Friday, 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time; PST/PDT). Messages received outside these hours are handled when our team is back.
Delivery questions
We ship to the United States with free standard shipping. Order processing takes 1–2 business days; estimated shipping time is 4–6 business days after dispatch. If tracking looks wrong or your delivery hasn’t arrived as expected, email us so we can help check it.
Returns and refunds
To request a return, contact us within 30 days of delivery. We review requests within 2 days and email you the current overseas return address and instructions. Please don’t ship a return to our business address.
You cover return shipping for non-quality reasons. We cover it for products with quality problems. After the return arrives, we review it within 2 days; approved refunds are processed within 5 days to the original payment method. See our Refund and Returns Policy for full details.
Who runs ROTHVENA?
ROTHVENA is operated by Beijing Yinping Weiye Trading Co., Ltd. Legal representative: Song Liping.
Registered and operating address: No. 92, Second Street, Chaomidian Village, Yancun Town, Fangshan District, Beijing 102412, China.
Email: [email protected]
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time; PST/PDT).
This is our business address. For a return, email us first for the current overseas return address.