Last updated: November 3, 2026
Shopping for your home should feel straightforward. This page explains how ROTHVENA uses the information you share with us.
Information we collect
When you place an order or contact us, we collect the details needed to help you, including your name, email, billing and delivery address, order details, and any phone number you provide. Our website also receives technical information such as your IP address, browser, and the pages you visit.
How we use it
We use this information to process orders, arrange delivery, answer questions, handle returns and refunds, keep records, and protect our store against fraud. If you choose to receive marketing emails, you can unsubscribe at any time.
Service providers
We share the information needed to complete these tasks with providers such as payment processors, shipping partners, hosting companies, and customer support services. Payment providers handle your payment details under their own privacy policies. We may also disclose information when required by law or to protect legal rights.
Cookies and your choices
Our store uses cookies to keep your cart working, maintain login sessions, and remember preferences. You can manage cookies in your browser; blocking essential cookies may affect checkout. Where required, optional tracking depends on your consent.
Keeping your information
We keep information for as long as needed for orders, support, accounting, legal duties, and security. We use reasonable safeguards, but no online system can guarantee complete security. Providers may process data outside your state or country.
Your privacy requests
Email [email protected] to request access, correction, or deletion of your personal information, or to ask about rights available where you live. We may verify your identity before acting. Some records must be retained for legal reasons. Our store is intended for adults and we do not knowingly collect children’s personal information.
Updates
We may update this page as our store changes. The date above shows the latest revision.
Who runs ROTHVENA?
ROTHVENA is operated by Beijing Yinping Weiye Trading Co., Ltd. Legal representative: Song Liping.
Registered and operating address: No. 92, Second Street, Chaomidian Village, Yancun Town, Fangshan District, Beijing 102412, China.
Email: [email protected]
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time; PST/PDT).
This is our business address. For a return, email us first for the current overseas return address.